Canadian workers struggle to take paid vacation. Is burnout far behind?(theglobeandmail.com)

Wow!

Did the article break down whether it's workload pressure or just bad PTO policy? My team has unlimited vacation and nobody touches it.

half my queue runs on zendesk macros now, still nobody takes their two weeks

The "struggle to take vacation" framing misses the actual mechanic. When I cut my team from 14 to 7 by automating tier-1 tickets, the remaining 7 took less PTO, not more, because nobody on a lean team trusts the queue to a backup. Automation shrinks headcount before it shrinks the on-call shadow, and that gap is where burnout lives.

We cut ticket volume roughly in half here too. What share of your team's "vacation guilt" comes from nobody being able to cover their queue?

the pto you accrue but never burn shows up as on-call pager rotations nobody logs